Liberty Mutual 2024 | Phone Number | Policy | Claims | App Login

Liberty Mutual

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Liberty Mutual (2024) | Phone Number | Customer Service | Claims | App Login! Liberty Mutual Group (LMG) is an American diversified global insurer and the sixth-largest property and casualty insurer in the United States. It ranks 71st on the Fortune 100 list of largest corporations in the United States based on 2020 revenue.

Headquarters Boston, Massachusetts, United States
Founded November 28, 2001, Boston, Massachusetts, U.S.
Subsidiaries Liberty Mutual Insurance Company, MORE
President Timothy M. Sweeney
Key People Timothy M. Sweeney (President and CEO)
Number of Employees 45,000+(2021)

Other Insurance From Liberty Mutual

  • Condo
  • Motorcycle
  • Business
  • Flood
  • Landlord
  • Boat and watercraft (requires an existing homeowners policy)
  • Recreational vehicle, or R.V. (requires an existing auto policy)
  • Umbrella (requires certain liability limits on underlying policies)
  • Antique and classic car (requires an existing auto policy)
  • An all-terrain vehicle, or ATV, and an off-road vehicle (may require an existing auto policy)

Liberty Mutual Phone Number / Contact Number

  • Customer service: 1-800-295-2820
  • Claims: New claims can be opened online, in the Liberty Mutual app, or by calling 1-800-225-2467
  • Roadside assistance: 1-800-426-9898
  • State availability: Liberty Mutual is available in all 50 states and Washington, D.C.

Liberty Mutual Car Insurance

Bankrate’s insurance experts gave Liberty Mutual a Bankrate Score of 4.1 out of 5. The company ranked well in mobile app accessibility, financial strength, coverage options, and available discounts. However, the company fell flat when it came to third-party customer reviews.

Liberty Mutual received below-average ratings from J.D. Power for auto claims satisfaction. In addition to the standard car insurance coverage options, Liberty Mutual offers several uncommon add-ons that may expand your coverage. Auto insurance options include:

Teachers’ Auto Insurance:

This unique policy for teachers may offer extra coverage related to incidents of vandalism, collisions, and personal property damage or losses that occur while at school or driving to and from work. This option is not available in all states.

Lifetime Repair Guarantee:

If you use Liberty Mutual-approved shops, the company will arrange your repairs and guarantee them for as long as you own your vehicle.

Better Car Replacement:

For older vehicles, the insurer may give you enough cash to buy a car one model year newer with 15,000 fewer miles.

Mexico Insurance:

If you plan to drive into Mexico, you can purchase special coverage from MexPro through Liberty Mutual. Standard auto insurance policies do not apply in Mexico.

Car Insurance Pros Or Cons


  • Special coverage through MexPro is available for drivers taking their car to Mexico.
  • We have received an above-average score in J.D. Power’s 2023 Digital Experience Study for shopping and service.
  • Numerous discounts are available to help save on premiums.


  • She scored below average in J.D. Power’s 2022 U.S. Auto Claims Satisfaction Study.
  • A higher-than-average number of complaints registered with the NAIC for private passenger auto insurance.
  • Below-average scores in regions of the J.D. Power 2023 Auto Insurance Study where it was scored.

Liberty Mutual Home Insurance Service

After analyzing Liberty Mutual’s coverage offerings, discount options, mobile app, and third-party scores, Bankrate’s insurance experts assigned the company’s home insurance product a Bankrate Score of 3.2 out of 5. Liberty Mutual scored highly regarding coverage options, NAIC Complaint Index, and discounts.

However, the company scored slightly below the industry average in J.D. Power’s 2022 U.S. Home Insurance Study. Liberty Mutual may be a good choice for home insurance shoppers seeking online policy management and extensive options. However, if you want above-average customer service, you may want to look elsewhere.

Inflation Protection:

When your policy renews, inflation protection coverage automatically adjusts your coverage limits based on changes in inflation.

Blanket Jewelry:

Homeowners who keep expensive jewellery in their homes may benefit from blanket jewellery coverage that could replace their jewellery if lost or stolen with no deductible or appraisal needed.

Water Backup:

This endorsement covers water damage to your home from a protected backup or overflow unrelated to flooding.

Personal Property Replacement Cost:

This optional coverage is designed to replace your personal property at today’s market value if damaged during a covered event.

Home Insurance Pros Or Cons


  • A wide array of available discounts
  • Variety of potential coverage options for policy customization
  • Available in all 50 states and Washington, D.C.


  • Scored below average in J.D. Power’s 2022 U.S. Home Insurance Study
  • Financial strength ratings from AM Best may be higher than those of other carriers
  • Scored below average in J.D. Power’s 2023 Property Claims Satisfaction Study

Download App –

the easiest way to manage your policy
Q.R. code for mobile app
Open the camera on your phone, hold it up to the Q.R. code, and tap the link to download.

Access your I.D. cards

  • Save them right to your device for proof of Insurance.3

Pay and manage bills

  • Quickly pay bills, enrol in Autopay, and update billing preferences.

File and track claims

  • File a claim in minutes when you need it.

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